General Terms and Conditions of Sale
GENERAL TERMS AND CONDITIONS OF SALE (GTC)
1. Purpose
These General Terms and Conditions of Sale (GTC) govern all tourism, agritourism, and related services offered by KIBLISTOURS, a department of KIBLIS SAS, through its website, digital platforms, or authorized personnel. All bookings imply full and unreserved acceptance of these GTC.
2. Services Offered
KIBLISTOURS offers:
• Tourist and agritourism tours in Benin and Africa;
• Guided tours, cultural immersions, and agricultural and artisanal experiences;
• Bookings for accommodation, meals, transportation, and partner activities;
• The sale of additional products or services.
3. Bookings and Payments
3.1 Booking
The booking becomes firm upon confirmation by email, WhatsApp Business, or SMS and after full payment or payment according to the specified terms.
3.2 Payment Methods
Payments can be made via:
• Mobile Money (MTN, Moov),
• Electronic gateways (Kkiapay, FeexPay, others),
• Bank transfer,
• Cash payment at the office.
3.3 Invoicing
All sales are subject to a standardized invoice, in accordance with the tax regulations in force in Benin.
4. Cancellation, Modification, Refund
4.1 Cancellation by the Client
• 100% refund if canceled at least 72 hours before the service date.
• 50% refund if canceled between 48 and 72 hours before the service date.
• Non-refundable less than 48 hours before the service date.
4.2 Cancellation by KIBLISTOURS
In the event of unforeseen circumstances (extreme weather, safety reasons, unavailability of a service provider), KIBLISTOURS reserves the right to postpone or cancel the activity, with a full refund.
5. Liability
KIBLISTOURS makes every effort to ensure the quality of its services, but cannot be held liable for:
• Loss of personal belongings;
• Delays or cancellations related to partners (hotels, transportation, producers, etc.);
• Circumstances beyond its control (force majeure). The client agrees to comply with safety rules, instructions, and local laws.
6. Personal Data Protection (APDP Compliance)
KIBLISTOURS is responsible for processing personal data collected in connection with reservations, payments, tourist activities, and customer relations. This processing complies with Law 2017-20 on the Digital Code, articles 423 to 451 relating to the protection of personal data, and meets the requirements of the APDP.
6.1 Data Collected
• Identity: last name, first name, date of birth, nationality
• Contact information: address, email, WhatsApp number
• Travel information: preferences, allergies, required documents
• Payment information (not stored by KIBLISTOURS)
• Photos/videos taken during activities (with consent
6.2 Purposes
Data is collected for the following purposes:
• Managing reservations and payments;
• Organizing tours and services;
• Ensuring customer safety;
• Communicating before, during, and after the stay;
• Issuing invoices, certificates, and contracts;
• Compiling internal statistics (without identification);
• Marketing activities (with prior agreement).
6.3 Legal Basis
• Performance of a service contract;
• Legal obligation (invoicing, security);
• Explicit consent for photos, newsletters, and promotions.
6.4 Recipient
Data may be transmitted exclusively to partners involved in the performance of the contract:
• Hotels, restaurants, transportation providers, guides;
• Producers/agritourism;
• Payment processing providers.
No data is sold to third parties.
6.5 Data Retention Period
• Booking data: maximum 5 years
• Billing data: 10 years (tax obligation)
• Photos/videos: until consent is withdrawn
• Customer accounts: deletion upon request
6.6 Customer Rights (Articles 434–451 of Law 2017-20)
The customer has the following rights:
• Access,
• Rectification,
• Erasure,
• Objection,
• Restriction of processing,
• Data portability,
• Withdrawal of consent at any time.
The customer can exercise these rights via:
+229 0190721761
In case of dissatisfaction, the customer can contact the Data Protection Authority (APDP).
6.7 Data Security
KIBLISTOURS implements technical and organizational measures that comply with the requirements of the APDP (French Data Protection Authority):
• Internal access control;
• Secure storage;
• Encryption of sensitive data;
• Processing register;
• Internal privacy policy;
• APDP procedures (access register, internal memo, etc.).
7. Photos and Videos
All photo and video recording for communication, social media, or marketing purposes is only permitted with the client's written or verbal consent, in accordance with Law 2017-20.
8. Complaints
All complaints must be sent to:
A response is guaranteed within a maximum of 72 hours.
9. Force Majeure
Neither party shall be held liable for any failure to perform due to an unforeseeable, irresistible, and external event (natural disasters, strikes, health crises, administrative closures, etc.).
10. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Beninese law. Any dispute shall be brought before the competent courts of Cotonou.