Professional internship offer for the position of Tourism Operations Manager

Position title: Tour Operations Manager – Intern

Department: Tourism & Agrotourism

Supervisor: General Director, KiblisTours

Location: Cotonou, with possible field trips to tourist sites

Duration: 3 to 6 months

Contract type: Full-time internship

Main objective

Assist the President in the planning, coordination, and monitoring of tourism operations, including tour management, coordination with service providers (guides, hotels, transporters, farmers, and artisans), and ensuring the quality of services delivered to clients.

Main responsibilities

1. Tour planning and coordination

  • Participate in the design and regular update of tour and agrotourism packages.

  • Organize bookings (accommodation, meals, transport, guided visits, etc.).

  • Prepare detailed itineraries and technical sheets for each tour.

  • Coordinate field teams before, during, and after each trip.

2. Operational monitoring and quality control

  • Monitor the quality of services provided during tours.

  • Produce post-tour reports highlighting strengths, issues, and areas for improvement.

  • Ensure customer satisfaction and collect feedback.

  • Contribute to the selection of reliable local partners using the KiblisTours evaluation grid.

3. Logistics and administrative management

  • Manage tourism materials and operational equipment.

  • Assist in preparing operational budgets and tracking expenses.

  • Monitor service provider payments and cost allocations.

4. Interdepartmental collaboration

  • Work closely with the Marketing & Communication Department to promote tour offers.

  • Collaborate with the Accounting Department for cost tracking and profitability analysis.

  • Contribute to updating data and offers on the KiblisTours digital platform.

    Required profile

    Education

  • Student in Tourism, Hospitality Management, Business Administration, Agronomy, or Rural Development.

    Technical skills

  • Knowledge of the tourism and agrotourism sector in Benin.

  • Good command of Microsoft Office tools (Word, Excel, PowerPoint).

  • Strong organizational and multitasking skills.

  • Excellent communication and customer relations abilities.

    Personal qualities

  • Dynamic, detail-oriented, and proactive.

  • Team spirit and sense of responsibility.

  • Adaptability and creativity.

  • Willingness to travel and work on the field.

    Internship conditions

  • Full-time internship (Monday to Saturday, depending on activity schedule).

  • Monthly allowance based on performance and involvement.

  • Internship certificate provided at the end, with possible recruitment based on results.

    Expected deliverables

  • Weekly reports on tourism operations.

  • Updated technical sheets for each tour package.

  • Database of local partners and service providers.

  • Suggestions and proposals for tour improvement.

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