Privacy Policy
PRIVACY POLICY (APDP BENIN)
Data Controller: KIBLIS SAS - KiblisTours Department
1. Purpose of this Policy
This Privacy Policy explains how KIBLIS SAS collects, uses, stores, secures, and shares the personal data of users of its website www.kiblistours.com, in accordance with the provisions of the APDP.
2. Personal Data Collected
We collect only the data strictly necessary for the following purposes:
2.1. Identification Data
• Last Name, First Name
• Email Address
• Telephone Number
• Copies of Supporting Documents (only if required for a specific service)
2.2. Booking and Transaction Data
• Information on selected tours
• Order History
• Payment data (processed exclusively by our certified providers; we never store card numbers)
2.3. Technical Data
• IP address
• Login credentials
• Technical logs
• Analytical and security cookies
2.4. Customer Service-Related Data
• Communications via WhatsApp Business
• Messages sent via the contact form
• Customer complaints
3. Purposes of Processing
Your data is collected to:
1. Manage registrations, reservations, and payments
2. Provide requested tourism services
3. Ensure customer follow-up and support
4. Improve the user experience and the quality of our services
5. Guarantee the security of the website and transactions
6. Comply with legal and regulatory obligations (APDP, taxation, invoicing
4. Legal Basis for Processing
Processing is carried out on the following legal bases:
• Performance of a contract (reservations, invoicing, customer service
• Explicit consent (newsletter, non-essential cookies)
• Legitimate interest (website security, fraud prevention)
• Legal obligations (retention of invoices, audits) tax)
5. Data Retention Period
• Booking data: 5 years
• Billing data: 10 years (tax obligation)
• Marketing data: 2 years after the last interaction
• Cookies: between 6 and 13 months depending on their type
6. Data Recipients
Your data may only be transmitted to
• Technical service providers (hosting provider, website developer Paul Arnaud DEGUENON, IT support)
• Tourism partners strictly necessary for the performance of the service (hotels, transport companies, accredited guides)
• Certified payment providers (MoMo, MTN Money, FeexPay, Kkiapay, etc.)
• Legal authorities when required (APDP, Police, Tax Authorities) No data is shared for commercial purposes without your consent.
7. Transfers Abroad
Transfers may occur when our service providers are located outside of Benin. In this case, KIBLIS SAS guarantees:
• Contractual framework
• Compliance with APDP requirements
• Appropriate technical security
8. Your rights (Articles 453 to 463 of the Digital Code)
You have the following rights:
• Right of access to your data
• Right to rectification
• Right to object
• Right to erasure
• Right to restriction of processing
• Right to withdraw your consent
• Right to complain with the APDP
To exercise your rights:
+229 0190721761
9. Data Security
KIBLIS SAS implements technical and organizational measures compliant with Articles 425 and 426 of the French Digital Code:
• SSL/TLS encryption
• Regular backups
• Access management
• Strict staff confidentiality
• Internal data protection procedures
• Enhanced password policy
• Access logging
10. Staff Access and Confidentiality
Only the following individuals have access to personal data:
• President
• Marketing & Digital Manager
• Operations Manager
• Accounting Assistant
• Web Developer (technical access only)
• Authorized interns under supervision
Each of these individuals signs a confidentiality agreement.
11. Cookies
We use:
Essential cookies (required)
• Security cookies
• Session management cookies
Analytical cookies (with consent)
• Google Analytics or equivalent
Marketing cookies (with consent)
• Advertising pixels (Facebook, Instagram, TikTok)
Users can accept, refuse, or configure cookies via the cookie banner.
12. Procedure in case of a data breach
In the event of an incident, KIBLIS SAS undertakes to:
1. Inform the Data Protection Authority (DPA) within a reasonable timeframe
2. Notify the individuals concerned if the risk is high
3. Implement immediate corrective measures
13. Changes to the policy
This policy may be modified at any time. The current version is the one published on our website.
14. Contact
KIBLIS SAS - KiblisTours Department
Cotonou, Benin
[email protected]
+229 0190721761